Fourth generation family business Fibre King attributes its extraordinary 250% sales growth in the last three years to their focus on identifying and developing low-risk innovations, and completely changing their sales conversion process.
[4 minute read]
Lachlan Austin headed to the Customer Connect 2021 conference at Doltone House in Sydney on 18 November. We asked him to find out the emerging problems CX Leaders were focused on solving right now. Here are 15 of them.
[5 x 20+ minute podcasts]
Keeping up to date with industry trends and thinking can fuel your own innovation approach. If you are behind a computer for most of the day, we highly recommend choosing a podcast that interests you, then head out for a walk with headphones on and enjoy the combination of learning and fresh air.
[5 minute read ]
Advanced technology is heralding significant changes for the health sector. Organisations that understand and harness this opportunity early are more likely to achieve the efficiencies offered while developing a patient experience that leads to better health outcomes. In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, outline how technology is changing the medical profession and the patient experience.
[5 minute read]
Julieanne Dimitrios discusses why it is time to expand the organisational focus to encompass everyone who contributes to delivering the right brand experience. She calls this WEX – or WorkForce Experience.
[5 minute read]
Purity Kimani is aiming to use her Lean CX expertise to improve the Kenyan plastic recycling ecosystem. She is one of the first cohort of students in the Lean CX Online Certification, which starts today.
[5 minute video, 3 minute read]
Dr Robert Dew describes how Lean CX, the advanced methodology that brings agile management together with customer experience to achieve real results. Find out more about the new Lean CX Online Course, which offers a practical framework and new thinking in an easy to use course design that will help your team deliver real impact, value and growth.
[2.5 minute video, 6 minute read]
Watch the video of Dr Robert Dew and Cyrus Allen in conversation on their newest book, Lean CX. They discuss: Why Lean CX and why now? Can you explain ‘cut through’ to us? Why is Lean CX important for executives to understand? What’s the difference between Lean UX and Lean CX?
[6 minute read]
Sarah Daly, a classically trained artist and innovation expert, describes the process behind the AI innovation inside her art practice, and opens up thinking on how more of us might start to use AI to innovate.
[6 minute read]
The Lean CX Book Launches in Brisbane and Melbourne have provided customer strategy, innovation, transformation and change executives across sectors an opportunity to talk about the tide of change since COVID, and the shift in focus towards real customer impact.
[4 minute read + 56 minute podcast]
In this CX Leaders podcast episode, CEO Byron Cannon talks about founding, designing and running LDK Seniors Living. Two important differentiators are outlined: how the organisation achieves it’s values; and how LDK discovered and deliver what older people really wanted when they move into aged care.
[20 minute read]
This article shares the introduction to Lean CX: How to Differentiate at Low Cost and Least Risk by Robert Dew, Bill Russell, Cyrus Allen and George Bej. Our thanks to De Gruyter Publishing for access to this chapter. The book is now available on Amazon to purchase.
[4 minute read + 5 x 20+ minute podcasts]
Keeping up to date with industry trends and thinking can fuel your own innovation approach. If you are behind a computer for most of the day, we highly recommend choosing a podcast that interests you, then head out for a walk with headphones on and enjoy the combination of learning and fresh air.
[5 minute read ]
In this article CapFeather intern Ulla Schneider, with Sarah Daly, outline some of the problems that people with hearing loss face in hospitals and why it is essential to reflect on how we might improve the experience. It also outlines how other organisations have taken steps towards a solution.
![Love, Decency, Kindness [CX Leaders Aged Care Podcast]](https://images.squarespace-cdn.com/content/v1/5e4087a9244c110e4df0d04a/1622108401805-ASD4H4JXL8B0T9B6PJON/unsplash-image-VMGAbeeJTKo.jpg)
![Lean CX: How to Differentiate at Low Cost and Least Risk [Introduction]](https://images.squarespace-cdn.com/content/v1/5e4087a9244c110e4df0d04a/1619689068716-08ZDD66VL2V2VSKJS6X4/CX+Institute+Lean+CX+Book+on+Desk+2.png)
