The Right Conversation
The technology landscape is complex and ever-changing, making it challenging for executive teams to fully understand and align around the best path forward. For organisations in this situation, CapFeather works in an advisory capacity to help the executive team rapidly come up to speed with the technology landscape changes relevent to their sector and to craft a pragmatic framework for the organisation’s digital transformation.
We help executive teams have the right conversation. Where digital transformation is considered across the value chain, throughout the organisation and in terms of customer value impact. To determine how to deploy new technologies to strengthen the organisation’s go to market capability.
Empathy at Scale with AI
Artificial Intelligence is overhyped as a technology construct. What does artificial intelligence really mean in the modern organisation? Are we talking robotics, Internet of Things, Big Data and machine Learning, or is it a combination of all of these things? There are some great examples of applied AI where revenue has increased, time for production and support has decreased and the overall customer experience has been enhanced. At the executive and board level, understanding how AI fits within your business is key to improving overall outcomes. Start with understanding the business problem that needs solving. At CapFeather, we recognise the challenges of AI and work with our clients to ensure that AI is applied to business problems that primarily focus on generating growth for you and your customers. Find out more here and get our new book “The Empathic Algorithm” for free
As in all business endeavours, success is measured by a combination of improved outcomes of process, technology and particularly people and it is by focussing on a combination of these factors that executives can create significant benefit from AI. At CapFeather we work with you to implement and validate new AI tools (the technology), aligned with the relevant operational data, new skills and agile processes to create multiple minimal viable products (MVPs) to start leveraging the value of your investment.
By taking the approach of creating multiple MVPs across a Minimum Viable Audience around your business you can start to create leverage not only for internal productivity targets but also on improving customer experience, supply chain, and resourcing to drive revenue and income growth.
Scaling AI across industries, geographies and cultures requires a broad-ranging governance approach that recognises the limitations of AI and the ethical elements in your product designs. Like all investments, AI will need an ongoing investment approach to ensure that the insights and outcomes of today’s AI are embedded into the planning for future AI releases.
What we do
At CapFeather we work with you to identify optimal digital and AI adoption strategies to meet your business outcomes.
We identify quick wins, we innovate with you on the options that bring you faster results, we help test and validate results in market to make sure that customer needs are met and that the AI solutions are scalable.
We look beyond the technology to ensure that a new digital framework helps your people and your customers.