cyrus allen. managing partner
Cyrus is a customer strategy and customer experience transformation expert who has led 200+ advisory projects with over 100 organisations across Australia and the Asia Pacific. Formely a guest lecturer in CX at Melbourne Business School, he brings a pragmatic, client-centric approach to consulting and advisory.
Robert Dew, PHD. Snr Partner
Robert is a customer experience innovation and competitive strategy expert and is the lead author of Customer Experience Innovation: How to get a lasting market edge and Lean CX and The Empathic Algorithm. Robert has advised organisations for over 20 years and lectured MBA’s at 8 universities across Europe, Asia and Australia. He is renowned for challenging the status quo.
LACHLAN AUSTIN. PARTNER - Market strategy
With 20 years B2B and B2C marketing strategy development and implementation experience across FMCG, Industrials, Health, Defence and FSI, Lachlan specialises in developing customer strategies that get cut through. Lachlan excels at bringing the ‘process & human’ parts of organisations together in strategy design and implementation.
PETER SYDES. Associate Partner - HUMAN SERVICES
Peter is an experienced and passionate senior executive and board member, leading growth and development in profit-for-purpose and for-profit entities for over 25 years. An engaging facilitator and conceptual thinker, Peter adopts an evidence and values-based approach to decision making. He is a strong advocate for the aged care and disability support sectors.
Marcus van Vugt. Associate Partner - Digital
Marcus brings over 35 years of senior-level digital and technology transformation, with clients locally and around the world. With Master's Degrees in Sports Coaching, Commercial Law and Business, Marcus complements CapFeather's customer strategy and innovation capability with a deep understanding of the intersect between 'the human element', technology and enduring transformation.
MATT Stanton. director/Head of uk-eu
Matt is a marketing professional with over 20 years’ experience across fast moving consumer goods, pharmaceutical and biotechnology sectors. Matt specialises in stress-testing corporate strategy using war-gaming methodologies. He is an effective leader who guides international brands through complex strategic decisions.
Julieanne Dimitrios. associate partner - organisational change
Julieanne brings 20 years of change management expertise to deliver real results for your team. Her focus is on people and outcomes. She brings strong analytical skills and human performance expertise to organisational change challenges. JD aligns stakeholders from senior executives through to customers and suppliers, and front-line field and office staff to ensure your success.