Cyrus+Gowrie+Photo.jpg

cyrus allen. managing partner

Cyrus is a customer strategy and customer experience transformation expert who has led 200+ advisory projects with over 100 organisations across Australia and the Asia Pacific. Formely a guest lecturer in CX at Melbourne Business School, he brings a pragmatic, client-centric approach to consulting and advisory.

E: cyrus.allen@capfeather.global

 
 
DSC03939.jpg

Robert Dew, PHD. Snr Partner

Robert is a customer experience innovation and competitive strategy expert and is the lead author of Customer Experience Innovation: How to get a lasting market edge and Lean CX and The Empathic Algorithm. Robert has advised organisations for over 20 years and lectured MBA’s at 8 universities across Europe, Asia and Australia. He is renowned for challenging the status quo.

E: robert.dew@capfeather.global

 
Lachlan Austin

LACHLAN AUSTIN. PARTNER - Market strategy

With 20 years B2B and B2C marketing strategy development and implementation experience across FMCG, Industrials, Health, Defence and FSI, Lachlan specialises in developing customer strategies that get cut through. Lachlan excels at bringing the ‘process & human’ parts of organisations together in strategy design and implementation.

E: lachlan.austin@capfeather.global

 
DSC03985.jpg

PETER SYDES. Associate Partner - HUMAN SERVICES

Peter is an experienced and passionate senior executive and board member, leading growth and development in profit-for-purpose and for-profit entities for over 25 years. An engaging facilitator and conceptual thinker, Peter adopts an evidence and values-based approach to decision making. He is a strong advocate for the aged care and disability support sectors.

E: peter.sydes@capfeather.global

 
Marcus VV.jpg

Marcus van Vugt. Associate Partner - Digital

Marcus brings over 35 years of senior-level digital and technology transformation, with clients locally and around the world. With Master's Degrees in Sports Coaching, Commercial Law and Business, Marcus complements CapFeather's customer strategy and innovation capability with a deep understanding of the intersect between 'the human element', technology and enduring transformation.

E: marcus.vanvugt@capfeather.global

 
 
unnamed.jpg

MATT Stanton. director/Head of uk-eu

Matt is a marketing professional with over 20 years’ experience across fast moving consumer goods, pharmaceutical and biotechnology sectors. Matt specialises in stress-testing corporate strategy using war-gaming methodologies. He is an effective leader who guides international brands through complex strategic decisions.

E: matt.stanton@capfeather.global

 
 
 
 
JD.jpg

Julieanne Dimitrios. associate partner - organisational change

Julieanne brings 20 years of change management expertise to deliver real results for your team. Her focus is on people and outcomes. She brings strong analytical skills and human performance expertise to organisational change challenges. JD aligns stakeholders from senior executives through to customers and suppliers, and front-line field and office staff to ensure your success.

E: julieanne.dimitrios@capfeather.global

 
 

sonia la penna - associate

Sonia brings over 20 years HR experience from frontline HR advisory services through to executive management providing her with extensive knowledge and experience in contemporary people, culture and leadership practices.

Sonia works with Boards, CEOs and Executive teams to design and deliver sustainable HR business strategies.

E: sonia.lapenna@capfeather.global

 
 
DSC04037.jpg

MATT POLL. associate - research, strategy and design

Matt draws on decades as a CX thought leader across financial services, pharmaceutical, retail, education, energy, technology, hospitality and entertainment. Matt's deep expertise, leadership and analytical skills help solve complex CX business challenges, drive transformation and internal collaboration.

E: matt.poll@capfeather.global

 
 
IMG_1883.JPG

sarah daly. associate partner AI and Innovation

Sarah has over 15 years experience growing and operating organisations in Australia, the United Kingdom, and the Philippines. She brings together creativity, innovation and technology and is currently doing her PhD on trust and artificial intelligence. Find out more about Sarah Daly.

E: sarah.daly@capfeather.global

 
 
170309QUT_SEF_Robotics_058_LowRes.jpg

Anjali Jaiprakash, PhD. Associate - Health & technology

Anjali is the Deputy Director, Centre for Biomedical Technologies at QUT. Specializing in medical robotics, her expertise spans the research, commercialisation and implementation of innovative healthcare solutions. Anjali leads our thinking in healthcare strategy and innovation.

E: anjali.jaiprakash@capfeather.global

 
 
Tom.jpg

Tom Verhelst, PhD. associate - data innovation

Tom specialises in bringing complex data together to inform practical innovation. His background in pharmaceutical R&D has moved into cutting edge cross-industry data driven innovation. Tom includes virtual and augmented reality plus novel visualisation, artificial intelligence and machine learning methods to bring data to life and improve decision making.

E: tom.verhelst@capfeather.global

 
 
DSC03975.jpg

Olga Kokshagina, PhD. associate - Innovation (UK-EU)

Olga specialises in strategic management of design, open and radical innovation, and entrepreneurship. She is a research fellow and lecturer at RMIT in Melbourne, and a researcher at Mines ParisTech PSL Research University in Paris, France. Olga has worked with organisations including Danone, Airbus, Society Generale, Schneider Electric, Accenture and IBM.

E: olga.kokshagina@capfeather.global

 
 
David+Rosete+LR.jpg

David Rosete, PhD. associate - culture and organisation

David is an organisational psychologist who leverages a deep experience in cultural and organisational development with a focus on business results. David’s approach to measuring cultural change provides a foundation for ensuring the customer strategy is a success.

E: david.rosete@capfeather.global

 
 

IMogen Edwards - consultant

Imogen specialises in customer, brand and marketing strategy, deep customer insight and research methodology to assist clients in better understanding their customer value propositions and providing human-centred solutions.

Imogen's skillset is in analysing results and data to improve future strategy, whilst delivering exceptional client service.

E: imogen.edwards@capfeather.global

 
 

Patrick Leferve - consultant

Patrick is a strategic management and decision analytics specialist, with a particular focus on international business and ESG practices. His attention to detail and empathetic approach assists in providing timely and effective solutions that strongly align with client objectives.