The CapFeather Australia Team in December 2020, at the Gallery of Modern Art in Brisbane.
R-L Cyrus Allen, Tommaso Bacchi Reggiani (intern), Peter Sydes, Olga Kokshagina, Robert Dew, Sarah Daly, Lachlan Austin, Anjali Jaiprakash, Matt Poll.
cyrus allen. managing partner
Cyrus is a customer strategy and customer experience transformation expert who has led 200+ advisory projects with over 100 organisations across Australia and the Asia Pacific. Cyrus is a guest lecturer in CX at Melbourne Business School and brings a pragmatic, client-centric approach to consulting and advisory.
Robert Dew, PHD. Snr Partner
Robert is a customer experience innovation and competitive strategy expert and is the lead author of Customer Experience Innovation: How to get a lasting market edge and Lean CX. Robert has advised organisations for over 20 years and lectured MBA’s at 8 universities across Europe, Asia and Australia. He is renowned for challenging the status quo.
LACHLAN AUSTIN. PARTNER - Market strategy, ENERGY & RENEWABLES
With 20 years B2B and B2C marketing strategy development and implementation experience across FMCG, Industrials, Health, Defence and FSI, Lachlan specialises in developing customer strategies that get cut through. Lachlan excels at bringing the ‘process & human’ parts of organisations together in strategy design and implementation.
PETER SYDES. HUMAN SERVICES
Peter is an experienced and passionate senior executive and board member, leading growth and development in profit-for-purpose and for-profit entities for over 25 years. An engaging facilitator and conceptual thinker, Peter adopts an evidence and values-based approach to decision making. He is a strong advocate for the aged care and disability support sectors.
Marcus van Vugt. Digital & Technology Transformation
Marcus brings over 35 years of senior-level digital and technology transformation, with clients locally and around the world. With Master's Degrees in Sports Coaching, Commercial Law and Business, Marcus complements CapFeather's customer strategy and innovation capability with a deep understanding of the intersect between 'the human element', technology and enduring transformation.
CRAIG LEANEY. CREATes TOPLINE REVENUE GROWTH
Craig's over 20 years of thought leadership, management consulting, sales training, and systems focus drives measurable improvements to critical metrics that deliver corporate and individual performance. He’s an expert on how to create and leverage differentiated value. His practical application of sales strategies moves beyond theories to achieve exceptional topline revenue growth.
MATT Stanton. director uk-eu
Matt is a marketing professional with over 20 years’ experience across fast moving consumer goods, pharmaceutical and biotechnology sectors. Matt specialises in stress-testing corporate strategy using war-gaming methodologies. He is an effective leader who guides international brands through complex strategic decisions.
Donna JOnes. ESG & TRANSPORT
An award-winning sustainability and inclusion thought leader and transport industry expert, Donna is based in Melbourne and heads CapFeather’s ESG and Transport Practice. Donna specialises in growth-related ESG strategies and sustainable transport and infrastructure.
Julieanne Dimitrios. organisational change
Julieanne brings 20 years of change management expertise to deliver real results for your team. Her focus is on people and outcomes. She brings strong analytical skills and human performance expertise to organisational change challenges. JD aligns stakeholders from senior executives through to customers and suppliers, and front-line field and office staff to ensure your success.
sonia la penna
Sonia brings over 20 years HR experience from frontline HR advisory services through to executive management providing her with extensive knowledge and experience in contemporary people, culture and leadership practices.
Sonia works with Boards, CEOs and Executive teams to design and deliver sustainable HR business strategies.
MATT POLL. experience research, strategy and design
Matt draws on decades as a CX thought leader across financial services, pharmaceutical, retail, education, energy, technology, hospitality and entertainment. Matt's deep expertise, leadership and analytical skills help solve complex CX business challenges, drive transformation and internal collaboration.
sarah daly. Artificial Intelligence (AI) and Innovation
Sarah has over 15 years experience growing and operating organisations in Australia, the United Kingdom, and the Philippines. She brings together creativity, innovation and technology and is currently doing her PhD on trust and artificial intelligence. Find out more about Sarah Daly.
Anjali Jaiprakash, PhD. Health & technology
Anjali is the Deputy Director, Centre for Biomedical Technologies at QUT. Specializing in medical robotics, her expertise spans the research, commercialisation and implementation of innovative healthcare solutions. Anjali leads our thinking in healthcare strategy and innovation.
Tom Verhelst, PhD. data innovation
Tom specialises in bringing complex data together to inform practical innovation. His background in pharmaceutical R&D has moved into cutting edge cross-industry data driven innovation. Tom includes virtual and augmented reality plus novel visualisation, artificial intelligence and machine learning methods to bring data to life and improve decision making.
Olga Kokshagina, PhD. Innovation (UK-EU)
Olga specialises in strategic management of design, open and radical innovation, and entrepreneurship. She is a research fellow and lecturer at RMIT in Melbourne, and a researcher at Mines ParisTech PSL Research University in Paris, France. Olga has worked with organisations including Danone, Airbus, Society Generale, Schneider Electric, Accenture and IBM.
David Rosete, PhD. culture and organisation
David is an organisational psychologist who leverages a deep experience in cultural and organisational development with a focus on business results. David’s approach to measuring cultural change provides a foundation for ensuring the customer strategy is a success.
IMogen Edwards
Imogen specialises in customer, brand and marketing strategy, deep customer insight and research methodology to assist clients in better understanding their customer value propositions and providing human-centred solutions.
Imogen's skillset is in analysing results and data to improve future strategy, whilst delivering exceptional client service.
Patrick Leferve
Patrick is a strategic management and decision analytics specialist, with a particular focus on international business and ESG practices. His attention to detail and empathetic approach assists in providing timely and effective solutions that strongly align with client objectives.