[4 minute read] GETTING THE BASICS RIGHT
How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.
[5 minute read + 21 minute video]
‘What does it take to cut through with customer experience?’ ‘Is there a sweet spot?’ If you work in customer strategy you have probably faced the risk | reward conflict related to innovation. This article highlights how to define the sweet spot for for remarkable CX.
[5 minute read + 40 minute video]
BOOK REVIEW: So Good They Can’t Ignore You by Cal Newport
‘Am I fulfilling my passion?’ ‘Am I doing what I really love?’ Most of us have asked ourselves this question at one point or another. I had been ruminating over my role in the businesses I was involved with: are they my 'passion'?
