Performance

CapFeather assists 96 year old company, Fibre King achieve 250% sales growth in 3 years by innovating.

CapFeather assists 96 year old company, Fibre King achieve 250% sales growth in 3 years by innovating.

Fourth generation family business Fibre King attributes its extraordinary 250% sales growth in the last three years to their focus on identifying and developing low-risk innovations, and completely changing their sales conversion process.

Could robots in healthcare lead to doctorless hospitals?

Could robots in healthcare lead to doctorless hospitals?

[5 minute read ]

In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, explore how automation and robotics will disrupt the specialist field of medical diagnostics.

Customer Experience in Government: Helping Captive Customers

Customer Experience in Government: Helping Captive Customers

[4 minute read]

Have you ever felt like a captive customer when dealing with Government organisations? Many of us have been in this situation - there is nowhere else to go for the service and when things go wrong we can feel trapped and vulnerable. Trudie Hurst, Group Manager Customer Delivery in New Zealand’s Southland District Council, addresses this problem head on. She outlines 8 practical ways government organisations can change their focus from organisational to people-centric processes, improving delivery, social wellbeing and value for money to citizens.

Would you trust a robot surgeon?

Would you trust a robot surgeon?

[3 minute read 3 minute video ]

In a relatively short period of time health treatment may look more like something we’re used to seeing in science fiction movies, not our local clinic.

Digital diagnosis - intelligent machines do a better job than humans

Digital diagnosis - intelligent machines do a better job than humans

[5 minute read ]

In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, explore how automation and robotics will disrupt the specialist field of medical diagnostics.

Is your recovery mindset counter-intuitive?

Is your recovery mindset counter-intuitive?

[8 minute read]

The global pandemic has pushed the world into economic recession. But the news is not as bad as you think. Some sectors are already in recovery. This article describes the contrarian mindset your executive needs to have right now if your organisation will emerge to be successful in the brave new world coming now.

Who we are makes and breaks trust

Who we are makes and breaks trust

[9 minute read 4 minute video ]

You might be surprised to learn why some people don’t trust you, even though you are trustworthy. This article explains how the four personality types build trust in different ways. It also explains why sometimes when act naturally it actually sets off the alarm bells for the other person.

Automation: How a One-Armed Robot Bricklayer is Disrupting the Building Industry

Automation: How a One-Armed Robot Bricklayer is Disrupting the Building Industry

[4 minute read 1.3 minute video ]

Automation will impact so many aspects of our personal and professional lives. In this Edition we look at how an age old trade - brick laying - is about to be disrupted through the application of advanced robotics.

How To Choose The Best Customer Strategy - Wargaming For Competitive Advantage

How To Choose The Best Customer Strategy - Wargaming For Competitive Advantage

[5 minute read]

In this article we look at wargaming as a method for testing and validating market/customer strategy choices. Given the massive impact on top and bottom lines for pretty much all businesses, the right strategy selections to recover revenue and set the foundations for ongoing success are more critical now than ever before.

Don't Be Evil: How Value Is Everything In Customer Strategy

Don't Be Evil: How Value Is Everything In Customer Strategy

[5 minute read]

Maybe you were surprised this week to see Google is crying foul in an open letter to users about a proposed new law:

…the News Media Bargaining Code, would force us to provide you with a dramatically worse Google Search and YouTube, could lead to your data being handed over to big news businesses, and would put the free services you use at risk in Australia.

Snapchat Transcends the Virtual World to Create More Customer Value

Snapchat Transcends the Virtual World to Create More Customer Value

[4 minute read 6 minute video ]

Snapchat is a stand out in the world of social media. It has captured the attention of Gen Z like no other app. According to Oberlo, Snapchat’s success is formidable. It is the second most used mobile app in the world with more than 220 million users. Half of 15-25 year olds are engaged. Many of them are highly engaged - 63% log on daily and the company claims they open the camera in the app 20 times a day.

Real Revenue Recovery Right Now (Part 4)

Real Revenue Recovery Right Now (Part 4)

[4 minute read] VALUE REPLACEMENT

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

Real Revenue Recovery Right Now (Part 3)

Real Revenue Recovery Right Now (Part 3)

[6 minute read] ASSET REDEPLOYMENT

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

Real Revenue Recovery Right Now (Part 2)

Real Revenue Recovery Right Now (Part 2)

[4 minute read] FULFILMENT REORGANISATION

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.